To find out what pricing model is relevant to you, identify the names of the licenses or subscriptions that you have bought from BMC, and compare them to the names in the pricing model folders. The terms, “2007 Pricing Model” and “2015 Pricing Model” refer to the first year when a specific pricing model was introduced.
DIFFERENT TYPES OF LICENSES IN BMC REMEDY LICENSE
The bundled license option that is displayed, depends upon the license that is assigned to you in the Electronic Product Distribution (EPD) system.Īs a system administrator, you can now assign bundled licenses to the users, which are used to access the BMC Remedy AR System server and the applications. BMC has used different pricing models to sell Remedy over time, and each of those models used different SKU names. To use BMC Remedy AR System fully, you need several types of licenses in addition to an AR System server license.įrom the 18.05 release, to configure license limits, assign licenses to users, and control and report license consumption in alignment with how user licenses were purchased, BMC is providing support for bundled licenses. If, during an audit, BMC finds that you have set the use limits higher (for example, for handling an emergency), because of which, the license usage exceeded your purchased license count, you will be billed for the additional use. To remain in compliance with your purchased licenses, be sure to set the appropriate use limits in the Number of Licenses field for each license, so that the number corresponds to the number of licenses that you have purchased. For this, contact your BMC Remedy product sales representative or an authorized reseller. If you want to increase the number of user licenses available on your server, BMC recommends that you purchase additional licenses. The peak number of user floating licenses in use at the same time during each billing period is tracked and used for billing purposes.Ī floating user license is associated with a single instance at any given time. While it can be transferred between instances, it cannot be associated with two instances at one time. This number does not have to be the same as the number of licenses you purchased. This number is the maximum number of licenses available for use. When you add AR System or application user floating licenses to a server, you specify the number of such licenses that can be concurrently used in the Number of Licenses field. If the fixed user license is entitled only as a development fixed user license, it may be used only on development servers. Fixed user licenses are assigned to a named user who is entitled to use the same fixed user license anywhere within the site. The peak number of user fixed licenses assigned to users in each billing period is tracked and used for auditing purposes, whether or not the assigned users ever log in.įixed user licenses are considered site licenses, where a site is defined as all of the AR System servers licensed under a single Support ID.
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This number is the maximum number of licenses available for assignment. When you add AR System or application user fixed licenses to a server, you specify the number of such licenses that can be concurrently assigned in the Number of Licenses field (see Adding Licenses).
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See Licensing for server groups for more information.
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In addition, each AR System server must have its own AR Server license key, but the server group feature shares all other BMC product licenses with all of the servers in the group. In addition, licenses for any applications associated with the dedicated server are automatically added to your system.īMC Remedy AR System server, server option, and application licensesĮach instance of an AR System server, server add-on, and an application must be licensed.Īn instance is defined as an AR System server or group of servers (that is, server group) sharing a common database.
DIFFERENT TYPES OF LICENSES IN BMC REMEDY FULL
During upgrade, dedicated server licenses are upgraded to full AR System server licenses at no cost. Customers can add all non-server licenses without the need for a key.ĭedicated server licenses are not used. Only BMC Remedy AR System server licenses need keys.